Frequently Asked Questions

Everything you need to know about your Extra Butter experience.

How long will it take for my order to ship?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary depending on the destination and customs processing.

What is your return policy for limited edition releases?

Due to the exclusive nature of certain sneaker and apparel drops, all 'Launch Product' is considered final sale and is not eligible for returns or exchanges.

Are all the products sold on Extra Butter authentic?

Yes, we are an authorized retailer for every brand we carry. All products are 100% authentic and sourced directly from the manufacturers.

Do you offer international shipping?

We ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of the items.

Can I cancel or modify my order after it has been placed?

We aim to process orders as quickly as possible. Once an order is placed, we cannot guarantee modifications or cancellations, but please contact our support team immediately to see if we can assist.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.